Data disappearing with Vodacom contracts
<p>This is not the first time for me. I called to request how come my data is getting used up so quikely when 90% of the time i'm on wifi. They told me they would need to call me back as there system that checks this is down. That was yesterday and I have heard nothing. Today I get an sms to say I have used R11-00 over my bundle and not 3 seconds later I get another sms to say you have used R101-00 over. Thats funny as I have got my pocket wifi with me and am connected to it. As I stated in my opening coment, this is not the first time I have experienced this problem. I'm still waiting for an explinations from the first time I quieried this happening. I feel as though I am being ********** by Vodacom. Now they are asking me for a review on there service. I don't need to tell you how thats being answered. Vodacom, I have been a client of yours for over 20 years and never had a problem until now. I think its time to consider porting my number to another service provider. I have several friends and family who have done this for this exact reason and are now not loosing any data. Vodacom, you are not looking after your clients.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this matter to the Support Centre for review and feedback.
Regards
RoderiqueLategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this matter to the Support Centre for review and feedback.
Regards
RoderiqueLategan
