1 reviews | Active since Jan 2017

10 Jun 2017, 15:31

Data disappearing with Vodacom contracts

<p>This is not the first time for me. I called to request how come my data is getting used up so quikely when 90% of the time i'm on wifi. They told me they would need to call me back as there system that checks this is down. That was yesterday and I have heard nothing. Today I get an sms to say I have used R11-00 over my bundle and not 3 seconds later I get another sms to say you have used R101-00 over. Thats funny as I have got my pocket wifi with me and am connected to it. As I stated in my opening coment, this is not the first time I have experienced this problem. I'm still waiting for an explinations from the first time I quieried this happening. I feel as though I am being ********** by Vodacom. Now they are asking me for a review on there service. I don't need to tell you how thats being answered. Vodacom, I have been a client of yours for over 20 years and never had a problem until now. I think its time to consider porting my number to another service provider. I have several friends and family who have done this for this exact reason and are now not loosing any data. Vodacom, you are not looking after your clients.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2017, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jun 2017, 10:58
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this matter to the Support Centre for review and feedback.

Regards

RoderiqueLategan