AG
AMELIA G

1 reviews | Active since Sept 2011

05 Jun 2018, 08:08

Data disappearing -- Vodacom !!!

In April I had an issue where my data disappeared and vodacom gave me some of the data back. Last night I had about 1.5 gig left on my phone and I went to bed. At 21:52 I received the below messages from Vodacom !! I wasn't even using my phone. So I would like my data back and the money back in my account and please let me know why this has happened ?????

You have less than 248.0MB of Data available on 0823####. Buy a 20GB Data bundle valid for 90 days at R1310 by dialling *124#. Offer valid today until 23:59

You have less than 98.0MB of Data available on 0823####. Buy a 20GB Data bundle valid for 90 days at R1310 by dialling *124#. Offer valid today until 23:59

You have less than 46.0MB of Data available on 0823####. Buy a 20GB Data bundle valid for 90 days at R1310 by dialling *124#. Offer valid today until 23:59

You've used R12.9 out-of-bundle data on 0823####. so far this month. Dial *124# to Buy a 20GB Data bundle valid for 90 days at R1310. Offer valid today until 23:59.

Your data on 0823####. has run out. Out of bundle rates apply. Buy a 20GB Data bundle valid for 90 days at R1310 by dialling *124#. Offer valid today until 23:59

You've used R152.37 out-of-bundle data on 0823####. so far this month. Dial *124# to Buy a 20GB Data bundle valid for 90 days at R1310. Offer valid today until 23:59.

You've used R105.89 out-of-bundle data on 0823####. so far this month. Dial *124# to Buy a 20GB Data bundle valid for 90 days at R1310. Offer valid today until 23:59.

You've used R305.14 out-of-bundle data on 0823####. so far this month. Dial *124# to Buy a 20GB Data bundle valid for 90 days at R1310. Offer valid today until 23:59.

You've used R605.76 out-of-bundle data on 0823####. so far this month. Dial *124# to Buy a 20GB Data bundle valid for 90 days at R1310. Offer valid today until 23:59.

I would like this to be sorted out ASAP. Im not very happy with Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply05 Jun 2018, 08:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

AG
AMELIA G's update12 Jun 2018, 08:44
Reviewer Update
Good day Please let me know when you going to credit my account with the R605.76 you've charged me for data which I did not use. I agent did call me and told me that they will credit my account Thanks Amelia
Vodacom
Vodacom's reply02 Jul 2018, 10:54
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,