Data disappearing from Vodacom

On 10 April 2018, I was working on a project. I used the My Vodacom app on my phone to check my data balance. There were more than 8GB available. A few minutes after that, my internet suddenly went down. I check the app and a message appeared saying that Vodacom is experiencing technical problems and that I must check later, which I did in about 15 minutes. When the app opened up after the downtime, all my data were wiped out! I called Vodacom customer care the next morning, 11 April 2018 to report the issue, reference 1- ********** ********** . They apologize for the issue and give me 1GB to continue working. It is now two days later and still no data! I have used Cell C data in the past, with no issues whatsoever! With Vodacom's outrageous data prices and disappearing data, it is well worth checking out other service providers! Vodacom is failing its customers! Do yourself a favor and Google "Data disappearing from Vodacom" many people have experienced the same issues as I dit!