AJ
Andries J

1 reviews | Active since May 2010

23 Apr 2019, 08:39

Data disappearing from account

Last week Tuesday, 16 April 2019 at 12:58 I transferred R100 airtime from my cell phone number to my tablet number. I then bought 1GB data with the airtime. By Wednesday the data disappeared from my tabled and I had no data available. On Thursday, 18 April 2019 I still had a few rand airtime on my table which I bought 500MB data with. Now, the data is all gone as well as my airtime. What the hell is going on with Vodacom, *****ing our money, Data and airtime. I want this to be corrected as soon as possible.

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2019, 08:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team