1 reviews | Active since Nov 2016

26 Sept 2019, 08:36

Data disappearing

I have called Vodacom about 7 times, been to the store 2 times and called the store 2 times. My data keeps disappearing from my phone. Vodacom can't tell me where it went. 1GB runs out in less than an hour. All roaming etc data is turned off. Most on my applications are set to use wifi only. The keep on sending me smses saying "Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number # has been closed. We value your continues support as Loyal Vodacom Customer" I'm sooooo fed up and nobody can help me! What type of Company is this that steels your data!!!! When this contract is finished I'll make sure we take all our business elsewhere!!!! I'm sooooooo mad! Can anyone please give me any recommendations on what to do.

0
Replies (1)
Vodacom
Vodacom's reply26 Sept 2019, 09:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team