JW
Joshanne W
1 reviews | Active since Feb 2014
14 Dec 2020, 13:44
Data disappearing
I would like to know why in the last 3 months or so my vodacom mobile wifi data just disappeared? Before I used to use my mobile wifi a lot but still had data over at the end of the month. Now by the 10th of the month half my data is gone. I pay for this data but too scared to use it because I run out. Can vodacom please explain that to me please.
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Vodacom's replyOfficial
14 Dec 2020, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team