SM
Siphamandla M
1 reviews | Active since Jul 2019
02 Dec 2019, 22:06
Data disappearing
I'm not sure what is happening with vodacom of late, I have been trying to contact their contact centre since Friday regarding my data, at 1 point during my attempt to contact them I was able to talk to an agent briefly, my data just disappears without being used, the agent says he couldn't see any data bought yet I have sms confirming data balance, I then bought data earlier today at about 19.00 and some airtime, I then bought WhatsApp ticket data since I mostly chat, 21:25 data is gone, no notification, even the whole week last week same thing. VODACOM CAN I PLEASE HAVE MY DATA BAC****!!!
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Vodacom's replyOfficial
03 Dec 2019, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Dec 2019, 09:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Dec 2019, 09:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team