JC
Jan-Petrus Combrink

1 reviews | Active since Feb 2021

05 Feb 2021, 08:20

Data disappearing

Vodacom magically made 4Gb mobile data disappear in a matter of seconds! What’s more is that you can try and contact customer care, you won’t reach anyone. The system is designed to keep you in a loop of unwanted info about your account, usage, anything except customer care. If there is no way to get a complaint lodged, they look pretty good, don’t they? The App is a mess(wrong numbers for customer care!). So very dissatisfied

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2021, 08:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team