Data disappearing

ACCOUNT NUMBER : NA117980 REFERENCE : KZN6966/19 ICASA:*** OUR REFERENCE : EC-1ZL1-2JG1JB

I forward a query 27 May – Still no reply – Even my query from 12 March – NO REPLY I am using the data to work from my laptop. You are now costing me working hours and salary, as I cannot connect!! I NEED THIS QUERY TO BE SOLVED WITH IMMEDIATE EFFECT – HAVE BEEN WAITING NOW FOR 2 DAYS – 2 DAYS NO WORK NO PAY – ARE YOU GOING TO PAY MY SALARY FOR THESE DAYS.

Again I have a problem with my data on the Wi-fi – Tuesday 26 May and this morning (27 May) I had 7 gig left on the modem. This morning(27 May) I experienced connectivity error with the Whats Up messages. I first checked my data, and have 7 gig data left. I did as the app asked and restarted app, etc. Still couldn’t get in and now there is no data left!!!

I need those 7 gig to be refunded with immediate effect. I am using the data to work from my laptop. You are now costing me working hours and salary, as I cannot connect!!

I need this resolved with immediate effect – Never mind that my other queries are still ongoing with no reply from Vodacom. You need to contact me on ***, as it seems your consultants doesn’t even understand that they cannot phone a wifi modem line.

My previous queries are still not solved: 13 March 2020 Yet again no reply from Vodacom since my previous email. Yet again I need to know what happened to my data – As after the 5 gigs data was loaded, only 2.5 gigs was left – AND THIS TIME MY MODEM WAS NOT EVEN ON – as I was using the data on my phone.