AS
Alwyn S

1 reviews | Active since Aug 2009

30 May 2017, 06:36

Data disappearing

<p>Yesterday I bought a 1G data bundle (14 day) for R99. I still had 56mb left on another data bundle which expired at midnight. This morning I put my phone on and as I do nowdays, I check my balance. Zero data. So 1G of data vanished into thin air whilst I was sleeping. This is not the first time. It's happened so many times that I'm wondering what I'm still doing with Vodacom. But believe me, this is definitely the last straw. </p>

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Replies (2)
Vodacom
Vodacom's reply30 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 May 2017, 11:48
Official

Dear Customer

As per the feedback received, the data query has been attended to.

Regards

RoderiqueLategan

Best regards,