KP
Karien P
1 reviews | Active since Jan 2017
30 Jan 2017, 21:08
Data Disappearing!
<p>Now what Vodacom??? Finally, my "ghost subscription" is sorted out, now my data is disappearing!</p> <p> </p> <p>I had to buy a bundle for 200mb today, IT IS GONE! I used to get by on just over 1Gb per month, now in less than a week I've gone through almost as much?? I don't use data-heavy apps, worst is Whatsapp but my usage has never been this ridiculous!</p> <p> </p> <p>I've been a customer for years, but with all this **** lately I feel like ending my contract!</p> <p> </p> <p>I cannot spend R100 plus per day on data. This is madness!</p> <p> </p> <p>SORT IT OUT ASAP. THIS AMOUNTS TO *****/THEFT AND I HAVE HAD IT!!!</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jan 2017, 06:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2017, 06:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2017, 16:20Dear Customer, an investigation has been completed and your billing was found to be completely correct and accurate. As a once-off gesture of goodwill your account was credited with 1GB. Ports of connectivity point to Android Market (PlayStore) as being the highest contributors to the volume of data used. You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2017, 16:20
Official
Dear Customer, an investigation has been completed and your billing was found to be completely correct and accurate. As a once-off gesture of goodwill your account was credited with 1GB. Ports of connectivity point to Android Market (PlayStore) as being the highest contributors to the volume of data used. You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Kind regards
Vodacom Consumer Website Team
Best regards,
KP
Karien P's updateReviewer Update
01 Feb 2017, 19:26Thank you for a clear and helpful response - I have reloaded Whatsapp and now its data usage has gone back to normal - I still have no idea why it started peaking as it did. This time the fault was with WA, not Vodacom.
KP
Karien P's update01 Feb 2017, 19:26
Reviewer Update
Thank you for a clear and helpful response - I have reloaded Whatsapp and now its data usage has gone back to normal - I still have no idea why it started peaking as it did. This time the fault was with WA, not Vodacom.