MK
Manuella K
1 reviews | Active since Jan 2019
02 Mar 2019, 11:46
Data disappearing
Good day. I need your help. My data is just decreasing at a far from possible rate, yesterday I bought 250mb which finished today? Generally that data can keep me more a good few days. I literally just purchased another 100mb’s and I just received texts You have 48mbs left You have 20mbs left,, all in the space of 5minutes This can’t be normal. I responded to ONE WhatsApp message from my home screen (not even opening WhatsApp) and my 100mb is literally finished? In 5 minutes?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Mar 2019, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2019, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2019, 12:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2019, 12:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team
Best regards,