CG
Chantal G
1 reviews | Active since May 2018
22 May 2018, 14:21
Data disappearing
I am so frustrated, I spent a fortune last week Tuesday (May 15th 2018) buying a 5GB data bundle, only to receive an sms last night - one week later saying I now have less than 498.0MB... I cannot keep up!!!!! And I am the first person to speak highly of Vodacom now I have experienced what it feels like to be ****** from. Disappointed!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 May 2018, 15:24Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 May 2018, 15:24
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 May 2018, 09:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply23 May 2018, 09:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
CG
Chantal G's updateReviewer Update
23 May 2018, 12:04I thank you for your fast response and help that you gave to fix the problem. I now understand how to control the use of my data.
CG
Chantal G's update23 May 2018, 12:04
Reviewer Update
I thank you for your fast response and help that you gave to fix the problem. I now understand how to control the use of my data.