LD
Lungile D

1 reviews | Active since Oct 2019

18 Jan 2018, 16:40

Data Disappearing!

I have bought so much data in one day it keeps on disappearing even if i am inactive. Switched off my data but still same thing. I bought a 40 mbs recently and it disappeared within a minute.

**** this **** im porting and i want my data back because its my hard earned money. Never mind you its january.

******* i tell you sies vodacom

0
Replies (2)
Vodacom
Vodacom's reply19 Jan 2018, 06:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jan 2018, 11:29
Official

Dear Lungile,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

As per our telephone discussion I am glad to hear that the matter has been resolved for you.

Have a lovely day further.

Regards,
Vodacom Consumer Website Team

Best regards,