1 reviews | Active since Jun 2017
for the past 3 months Ive been monitoring my account, i haven't used my contract sim due to the fact that i keep running out of data within minutes of using the internet.
From the first of December 2017 until the 21st December 2017 i haven't touched my sim card because i wanted to see what will the story from Vodacom be when my data goes missing, just my luck on the 21st December (which is the day im writing this complaint) i took put my sim in my phone for the first time for the month.
to my surprise i got a few whats app messages went on facebook (all in less then 2 minutes) i received a message saying i have run out of data, HOW in GOD's name can you run out of data within 2min.
i called the call center spoke to Ntombi and i got told ive been using the sim card since the beginning of December LMAO really, i have a cell c sim card that i permanently use because i dont have issue with my data an airtime disappearing i never used this Vodacom sim for a reason and today Vodacom just proved to me that they are talking bull****.
I am still waiting for a itemized billing from Vodacom so that they can show me when was this data used and in which phone was it used because i only have one cell phone and my contract sim is always in my purse i hardly use it because i use Cell C.
I need a answer as soon as possible because this bull**** is unacceptable .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
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