Data disappearing

Vodacom have a serious problem, not only with data disappearing but arrogant staff with no logic or common sense. Without going into the recent saga where approx 5gb disappeared in minutes. After losing my cool with a \gentleman\" by the name of Alex, I took my computer to be checked by a tech where no fault was found and everything was turned off. But amazingly, from after my discussion with Alex, the computer came right and has been behaving normally since. On 4/4,I received a call from a lady and after getting the story she acknowledged that there are and have been problems with windows 10 where data disappears, even though the updates are turned off, and this has been brought up with Microsoft. She agreed they would reload 2.75gb onto my sim cards which they did, and I thought all had been resolved.<br> Until I received my monthly statement and noticed there were now additional charges for out of bundle data usage. I spoke to Simon Mnisi and he was adamant it was my problem, even though caused by the disappearing data and he insisted I had to pay for it, and refused to give me a ref. I demanded to speak to a supervisor who was exactly the same and also refused a ref. Quite Poor "