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danéll THERON

1 reviews | Active since Nov 2017

29 Nov 2017, 20:23

data disappearing

For the past 4 days my data and airtime keeps on going missing. As soon as I load up some airtime they take it from me. I am very DISAPPOINTED in Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2017, 06:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Nov 2017, 13:23
Official

Dear Danell,

We thank you for bringing it to our attention and do apologise for the inconvenience caused.

Your query has been addressed and feedback was provided to you.

Regards,

Vodacom Consumer Website Team

HS

Best regards,