YT
Yashmika T
1 reviews | Active since Sept 2017
06 Nov 2017, 20:09
Data disappearing
This has been an ongoing problem, aside from my excessive billing, with regard to data being utilised without having switched the device(router) on in the month. Please justify how it possible for +-1G to disappear daily without usage by myself. I am at wits end having to deal with these fikkle yet frustrating issues. I do not have any content service subscriptions either. How is this possible?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2017, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2017, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Nov 2017, 14:34Good day
Thank you for taking my call; it was lovely talking to you.
We need to try getting the software updated in order to access applications that can help see usage on your device.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply13 Nov 2017, 14:34
Official
Good day
Thank you for taking my call; it was lovely talking to you.
We need to try getting the software updated in order to access applications that can help see usage on your device.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,