DATA DISAPPEARING

Item: Vodacom
Rating: 1
Author: Leoni N

I logged a query with Vodacom on Monday 9th October 2017 and informed that nearly 2 gigs of data disappeared from my Wi Fi over the weekend - and I hardly ever used my data! They were going to phone me back within 48 hours - and we are now where? How come data can just disappear!!!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

24 Oct 2017, 14:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Oct 2017, 14:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Leoni N's updateReviewer Update

24 Oct 2017, 14:32

Really hope that they will look into the matter before phoning me !! they will be able to trace the query from the cell number - otherwise they will just call and say they will look into the query and that will be it!!

Leoni N's update24 Oct 2017, 14:32

Reviewer Update

Vodacom's replyOfficial

26 Oct 2017, 15:33

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

Vodacom's reply26 Oct 2017, 15:33

Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

DATA DISAPPEARING

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