SVdW
Sunel-Marie Van der Westhuizen

1 reviews | Active since Jan 2020

27 Jan 2020, 08:53

Data Disappearing

On Friday 24/01/20, as I was driving 2.5 gig of data disappeared from my cell phone. I am terribly disgusted on the way the operator handled my situation, and drove to my nearest Vodashop. Even here they where unable to tell me why this was happening. As all my settings where correct with no automatic updates or back ground date that could refresh. It is impossible to loose 2.5 gig of data in 30 min-especially when you are driving.

I have asked to escalate the issue but haven't even receive a call back as yet.

Very frustrated customer as I feel that my money are being ******.

0
Replies (1)
Vodacom
Vodacom's reply27 Jan 2020, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team