AS
Adam S
1 reviews | Active since Nov 2020
18 Jul 2021, 08:52
Data disappeared,Vodacom says used the app, app does not work, now what ????
The My Vodacom app is supposed to help, assist, and make life easier!!!! That would be great if the features actually worked. 1. Tobi the virtual assistant poor. To get the pin you need to exit the app to get the pin, then when you return the app says you have entered the wrong pin. Start again?????) 2. Data usage for top 10 does not give accurate readings, that even Vodacom consultants advise to download other app trackers. 3. Depleting data **********ly (3.23 Gig in 13 minutes, not possible right) 4. The app says data usage over last 7 days 606 MB, but 56Gig missing of data plan.
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Adam S's updateReviewer Update
18 Jul 2021, 09:40Good dayFurther evidence of suspicious depletion of data on my wifi. For July 2021.
1.My son switched off phone 15:42 17/07 pic below of devices and time last connected to wifi.2. My Vodacom app pic below data used for July is 15,8 Gig. Data used on account pic below is 59.57 Gig only 40.43 Gig left.3. App tracker for the Wifi unit says used only 43,4 Gig for July.4. My Tv that is connected to wifi, only allows updates during night owl times. Tv is set to update at 1 am, and have not used any wifi for tv in July.5. Vodacom app data, actual data and wifi tracker all different figures, pic 4 says no data available.
Pic1Pic2aPic 2b
Pic 3Pic 4
As the evidence suggests, that data use again is very suspicious and would like Vodacom to conduct an in depth investigation as to why I am being de*****ed!!!!
I look forward to your rapid response.I am also putting this review on Hellopeter to ensure I am heard.
1.My son switched off phone 15:42 17/07 pic below of devices and time last connected to wifi.2. My Vodacom app pic below data used for July is 15,8 Gig. Data used on account pic below is 59.57 Gig only 40.43 Gig left.3. App tracker for the Wifi unit says used only 43,4 Gig for July.4. My Tv that is connected to wifi, only allows updates during night owl times. Tv is set to update at 1 am, and have not used any wifi for tv in July.5. Vodacom app data, actual data and wifi tracker all different figures, pic 4 says no data available.
Pic1Pic2aPic 2b
Pic 3Pic 4
As the evidence suggests, that data use again is very suspicious and would like Vodacom to conduct an in depth investigation as to why I am being de*****ed!!!!
I look forward to your rapid response.I am also putting this review on Hellopeter to ensure I am heard.
AS
Adam S's update18 Jul 2021, 09:40
Reviewer Update
Good dayFurther evidence of suspicious depletion of data on my wifi. For July 2021.
1.My son switched off phone 15:42 17/07 pic below of devices and time last connected to wifi.2. My Vodacom app pic below data used for July is 15,8 Gig. Data used on account pic below is 59.57 Gig only 40.43 Gig left.3. App tracker for the Wifi unit says used only 43,4 Gig for July.4. My Tv that is connected to wifi, only allows updates during night owl times. Tv is set to update at 1 am, and have not used any wifi for tv in July.5. Vodacom app data, actual data and wifi tracker all different figures, pic 4 says no data available.
Pic1Pic2aPic 2b
Pic 3Pic 4
As the evidence suggests, that data use again is very suspicious and would like Vodacom to conduct an in depth investigation as to why I am being de*****ed!!!!
I look forward to your rapid response.I am also putting this review on Hellopeter to ensure I am heard.
1.My son switched off phone 15:42 17/07 pic below of devices and time last connected to wifi.2. My Vodacom app pic below data used for July is 15,8 Gig. Data used on account pic below is 59.57 Gig only 40.43 Gig left.3. App tracker for the Wifi unit says used only 43,4 Gig for July.4. My Tv that is connected to wifi, only allows updates during night owl times. Tv is set to update at 1 am, and have not used any wifi for tv in July.5. Vodacom app data, actual data and wifi tracker all different figures, pic 4 says no data available.
Pic1Pic2aPic 2b
Pic 3Pic 4
As the evidence suggests, that data use again is very suspicious and would like Vodacom to conduct an in depth investigation as to why I am being de*****ed!!!!
I look forward to your rapid response.I am also putting this review on Hellopeter to ensure I am heard.
Vodacom's replyOfficial
18 Jul 2021, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2021, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team