1 reviews | Active since Nov 2017
DATA DISAPPEARED ONCE AGAIN - LAST COMPLAINT 14/11/2017
Good day
ONCE AGAIN MY DATA HAS DISAPPEARED!!!!
I wrote my last complaint about this same exact problem less than a month ago and it has happened AGAIN!!!!
I am supposed to received 250mb of data on the 1st of each month - today is the 08/12/2017 and I have less than 60mb left????? How is this possible as I use WIFI EVERY DAY when at work and DO NOT BROWSE INTERNET when at home OR go onto Facebook??? I have been on the phone with customer services but the agent could only tell me what I already know and have done! (back round data off, applications all restricted, auto updates off/only via wi fi).
I am so livid with the service from Vodacom - we pay a fortune for out contracts and still get ********** with our data?? It is ABSOLUTELY ridiculous - I would like my data back!! Fix the problem Vodacom, or I will categorically switch to another service provider. Thank you.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team