1 reviews | Active since Nov 2011
Data disappeared in 2 days
I have a 2GB data contract with Vodacom. On Saturday 1st August my bundle failed to automatically renew and the Call centre noted a technical issue. As such I only managed to start using data on 02/08/2015.<br> <br> When logging into the internet on the morning of 04/08/2015 I received notice that I have depleted my data bundle. <br> <br> Previous months I had data left at the end of the period, and now I used the full 2GB in 2 days, without extensively using the internet? The contact center confirmed that all data was used, but were unable to supple me with further details. I then purchased a further data bundle and 30 minutes the data was gone again.<br> <br> I subsequently visited a Vodacom outlet to try and obtain details of the data used. They noted that I was at least the 10th person that day with the same issue. They also noted that it was no use to purchase top-up data as a previous client loaded data in store - and it immediately disappeared again.<br> <br> Yet the Call center maintain that there are no data issues and can't give me feedback on my data usage??
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Best regards,
