LG
Lebo G

1 reviews | Active since Mar 2019

01 Mar 2019, 17:33

Data Disappeared and Useless Call centre

I bought a 7 day 10 gig data bundle on the 21st Feb that was due to expire on the 28th Feb at 23:59 as per the confirmation SMS that I recieved from Vodacom.I woke up on the 28th and all my data had expired.I called the Call centre and a call was logged and I was told that my data would be refunded.I called back again today and was told that the system made an error in sending me the message.The call centre and the alleged Superviser Nombuso made me feel like an idiot by counting like a toddler and saying that that data was due to expire on the 27th.Im absolutely disgusted with the way this matter was handled because neither of them took responsibility or bothered to listen to what was my issue.So just like that it was blamed on a system error that had nothing to do with me

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2019, 18:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Mar 2019, 20:38
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards  Consumer Website Team  

Best regards,