DATA DISAPPEARED AGAIN!!

Good Day All,

I am usually the last one to complain or whine about issues, but I have simply had it with the rate my data is simply "disappearing" through Vodacom!

I do not use my mobile data at work as we have Wi-Fi, and only ever use my mobile data when at home for calls and WhatsApp messages (no games / updates / internet / facebook etc.) The past 2 months I have some how used a full 250mb of data within 6-7 days of receiving my data through my package with Vodacom, and had to purchase more!!! This month it is simply ridiculous again - I received 250mb at the beginning of November through my contract but had to BUT MORE by the 07/11/2017! Last night (13/11/2017) I received another sms informing me I had less than 40mb of data left????? So had to of course buy ANOTHER 250mb!! I tried to call customer services for assistance, but the woman had no clue how to help me and so ended up telling me to "just find a store and go in, they can maybe help you"... I'm sorry but this is pathetic!! I have been a Vodacom customer for 20 years, or so, but if this issue is not resolved quickly, and in a way that is satisfactory to me, I will quite happily take my business else where.

I would greatly appreciate some sort of response to my complaint and issue.

Thank you very much. P.S. I am NOT the only one experiencing this problem Vodacom. Sort it out PLEASE!!