<p>Ok so this is not the first time I'm complaining about data just disappearing, I upgraded my contract and they said I'll get 10gigs of data that's fine I got that I upgraded in November then on my Vodacom app it stated that the data will expire on the first of February 2017 and now data was taken off without warning just gone so I logged a query with Vodacom on the 2nd of January I called back this morning they said "we've sent you 5gigs" ok then I said I didn't receive anything after a heated discussion about the data they finally realized that they sent it to my girlfriend's number. If these people working there would just wake up firstly 5gig?? They took 9gigs worth of data now they said want toe send me half of what I've "lost" I've sent them a screenshot proving that the data was only suppose to expire on the 1st of February also showing the amount of data that was available luckily I took a screenshot before my data was taken! I'm honestly just sick of the pathetic service of Vodacom!! Their staff is rude and impatient seriously I didn't ***** up they did!! Now I'm still sitting without my data I work from my phone and this is very frustrating it's actually quite simple we pat for a service and get treated like **** just shows you how *********** the people working there is if u can't do something as simple as noticing your mistake and correcting it</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Calven Van Vuuren
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Good Day Calven Van Vuuren
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
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