Data Disappeared

<p>I received extra data. I queried the additional data and the call centre had no idea why it had been allocated but simply said that I was in luck. This continued for 3 months and each time I went into a Vodacom store and they were unable to explain it and again told me I was in luck. In October I requested a detailed balance SMS which then told me I had been given a certain amount of data and that it was valid until 15 September 2020. </p> <p>On Novemeber 1st the data disappeared. I acted in good faith and queried the extra data and nobody in Vodacom could give me a reason. I have in writing the validity of that data and I still had a large amount. </p> <p>I queried it this morning and a rather helpful chap took my call and gave me a reference number and said somebody would get back to me and that my reference number would be SMSd and emailed to me, neither of which has happened so far.</p> <p>I received a condescending SMS from Vodacom Business Support explaining my contract to me, as if I didnt understand it when I signed it, and I have been attempting to contact said person but I am being put through from one department to another. I have just wasted 25 minutes on one call just trying to get through to somebody competent and spent about 24 of those 25 minutes on hold. I have had enough.</p> <p>Please can this be addressed asap.</p> <p>I was given the data and nothing was done on my part to solicit it. It cannot summarily be taken away after committing to it being valid for a longer period of time.</p> <p> </p> <p><br /> </p>