Data Disappeared
<p>One moment I had 1G of data on my phone and the next I get an SMS saying that my data has been depleted. I checked my iPhone usage, I just on the app that Vodacom asked me to download months ago, I spoke to the vodacom technical guys. None could tell where the data went. Phone and App shows no data usage for that period. It's been almost a month since logging the query with Customer Care and I have followed up with them countless times. All I want is my data back. I was told the turnaround time is 48 hrs. Now we are on 190 hrs and counting. Your assistance will be highly appreciated.</p>
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Vodacom's replyOfficial
19 Oct 2016, 09:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2016, 09:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,