PR
Pieter R
1 reviews | Active since Mar 2019
29 Mar 2019, 16:13
Data disappeared
On the 23rd of March I bought 3G of data only to wake up on the 26 of March to a message that my data is depleted. I phoned vodacom to find out what happened to my data, the lady said I bouth data for 3 days and not 30 days, so I told her that i have proof “ a message from vodacom” that it is for 30 days the more she argues and says it’s for 3 days. Then she said she will phone me back, after a few min she phones me back saying I am connected all the time , well yes have always been dont see why its a problem now, why is this the first time this has happened. Then it was because of my Iphone uses alot of data so i exlained I have had an Iphone for many years and I know how to manage my data. To me it just seems like they were looking for excuses. Then she said the technicians will have to look into it. Two days almost tree still no response. So what can Vodacom just take people’s data and get away with it and we just have to buy more? Horrible customer service!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Mar 2019, 16:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2019, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2019, 18:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2019, 18:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
PR
Pieter R's updateReviewer Update
29 Mar 2019, 18:40Thank you I got my data back. It’s just sad that the customer support that you phone can’t help you as efficiently as the people that phone you after you complained on here, if they did there wont be a need to complain here. Thank you for the fast response.
PR
Pieter R's update29 Mar 2019, 18:40
Reviewer Update
Thank you I got my data back. It’s just sad that the customer support that you phone can’t help you as efficiently as the people that phone you after you complained on here, if they did there wont be a need to complain here. Thank you for the fast response.