MM
MMABAGAKI M
1 reviews | Active since Aug 2015
19 Sept 2017, 12:02
Data disappeared
11 September 2017, I loaded my data with 500MG. Now my data has disappeared and I am being told by call center (Nkululeko Chabalala) that its because of Play Music Application This is not a new phone, I have had this phone more than a year already and this has never happened. The music that I play from this application is what I have bought and some copied from my laptop. So now what? Every time I play music I am being charged, this is nonsense. Vodacom is not taking us serious. They are charging us ridiculous amount for data, and they are still taking it for nonsense.
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Replies (2)
Vodacom's replyOfficial
19 Sept 2017, 12:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2017, 12:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2017, 13:27Dear MMABAGAKI
Please be advised that your query has been forwarded to our corporate department for further assistance.
Regards,
RJ
Best regards,
Vodacom's reply19 Sept 2017, 13:27
Official
Dear MMABAGAKI
Please be advised that your query has been forwarded to our corporate department for further assistance.
Regards,
RJ
Best regards,