NM
Nomvuyo M
1 reviews | Active since May 2012
22 Aug 2017, 08:02
DATA DISAPPEARED
Yesterday 21/08/2017 I bought 1GB and 15 minutes later I get a message saying that my data has been depleted to 80MB. I dont know how that is possible because my phone does measure data usage and it shows only 40MB being used. Instead they used my airtime for internet usage and that was also depleted. Vodacom did manage to refund me my airtime but not my data. Please assist.
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Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 08:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 08:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2017, 11:19Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 11:19
Official
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,