Data disappearance without being used
<p>I recharged this morning two 12 Rand vouchers and converted them to data. When I turned on my data within 2 minutes it was all gobe, I hadn't opened any apps or used the internet. I'm so angry. How do they explain this???</p>
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Replies (2)
Vodacom's replyOfficial
20 Sept 2016, 11:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2016, 11:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2016, 15:19Dear Client
An investigation has been completed and your billing was found to be correct. As a once-off gesture of goodwill your account was credited with R24 and 200MB data. Ports of connectivity point to Twitter and video downloads as being the highest contributors to the volume of data used. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).You can go to Settings > Data Usage > Scroll down to the apps and Restrict background data.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2016, 15:19
Official
Dear Client
An investigation has been completed and your billing was found to be correct. As a once-off gesture of goodwill your account was credited with R24 and 200MB data. Ports of connectivity point to Twitter and video downloads as being the highest contributors to the volume of data used. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).You can go to Settings > Data Usage > Scroll down to the apps and Restrict background data.
Kind regards
Vodacom Consumer Website Team
Best regards,