Data Disappearance

Vodacom is at it again with me! :( On Sat 19 May 2018 I bought the 500MB x 2 package of theirs using the My Vodacom App. The App lapsed during transaction and timeout, only to send a message saying 500MB was credited. The other was not credited. So I contacted Customercare who opened and escalated the query ref no. 1- ********** ********** . On Sunday 20 May 2018 I got the 500MB credited but my balance of the other 500MB disappeared! I again queried this with Customercare who without convincing even herself said I used up all 500MB! Who in his right mind would use up 500MB in a day?? I know my utilisation pattern and this is not true. Needless to say, she was adamant to say I have used up my 500MB in a day. I was dismayed, not knowing how I can convince her that my data balance has been replaced by the 500MB which is rightly mine.

This is sad fleecing of an honest customer, really.