LB
Lucielle B
1 reviews | Active since Mar 2018
21 Mar 2018, 08:42
Data disappearance
In three days Vodacom has managed to ***** data with immediate effect. I got an SMS this morning that I had 200 mb of data. Not even two minutes after the SMS, my account was empty of everything. I looked at my data log and there is no explanation for this missing data. When you phone them, they can't help, just say something looks to have been running.... This is kind of service raises an eyebrow because I need to spend more money to Vodacom to purchase more airtime and data.... Which I never do on an average month? What's the deal
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Vodacom's replyOfficial
21 Mar 2018, 08:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2018, 08:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,