RN
Rosiland N

1 reviews | Active since Nov 2014

22 Aug 2017, 13:53

Data Disappearance

Last night at about 10pm my phone alerted me to the fact that my data on my Wi-Fi stick was "depleted". I had not used it since the weekend and there was still over 3gigs on the Wi-Fi. On the news coming to work this morning - 702 radio reported that users were in "outrage" as last night (21 August 2017) customers (hundreds of them) were depleted of their data for no reason whatsoever!!!! The MD came on the radio name of Brian? and apologised this morning and said they don't know what happened it must have been a technical error and they would refunding the data!

Well I am still waiting Vodacom for my refund and believe me when my contract comes up for renewal on 1st September 2017 -10 days time I am seriously thinking of switching to Cell-C or Telkom, both who at least do not "*****" your data away!!!

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 15:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Aug 2017, 07:53
Official

We have now reimbursed all customers affected by last night’s billing issue.

All related out-of-bundle charges are refunded and depleted bundles have been reinstated.

We sincerely apologise for the inconvenience.

Regards,
RM

Best regards,