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Natalie B

1 reviews | Active since Nov 2010

04 Nov 2019, 08:30

Data Disappear and no Airtime loaded as contract

I have a Contract with Vodacom R200 Airtime and 2G of data every month but never do they give me my R200 Airtime and every month they let my data that is left disappear I must make numerous calls and still they do not respond please help me This month they gave me a REF NO *** and the same afternoon they sent me a SMS "Thank you for your patience and cooperation your query with reg no *** has been resolved??????? On 31 Oct Airtime R432.60 Recharge Airtime R215.77 767.42MB and 1.95G New Month R460.00 Recharge Airtime 215.77 753.19MB 2.00G Summary: R30.00 Airtime ???? 1.95G gone not loaded next day 2Nov 215.77MB Gone Please help me they don't even come back to me with a call or help me for months I must call them every month to help

0
Replies (7)
Vodacom
Vodacom's reply04 Nov 2019, 09:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NB
Natalie B's update04 Nov 2019, 10:32
Reviewer Update
I really wonder if Vodacom will reply lets hope so because I did send the complaint to 2 newspapers as well Thanks
NB
Natalie B's update05 Nov 2019, 07:45
Reviewer Update
Yesterday gone and no respond So when will this consultant contact me Yesterday Today Next Year ???????

"Kindly be advised that a consultant will make contact with you in due course to assist with your query.Like · Reply · 1m
NB
Natalie B's update08 Nov 2019, 11:04
Reviewer Update
FROM 4 NOVEMBER NO REPLY FROM VODACOM AT ALL
WHEN WILL THEY RESPOND AS SAID IN THEIR RESPOND
NB
Natalie B's update13 Nov 2019, 07:51
Reviewer Update
Thanks Vodacom guy did call me 11 November but so arrogant and he just keep on talking and it's his side of the story and that's that even said I'm welcome to go to Telkom the most arrogant guy ever !!!!! refused to listen to me refused to help me in my preferred language and my problem is still not resolved He said the manager will call me the next day and two days later and no call from the manager and my account still the same mess What must I do with Vodacom service and no help from their side what so ever and don't even listen to my complaint thanks
NB
Natalie B's update18 Nov 2019, 08:01
Reviewer Update
STILL NO HELP FROM VODACOM NO CALL BACK NOTHING AND I'M STILL NOT SATISFIED WITH THEIR SERVICE
Thanks Vodacom guy did call me 11 November but so arrogant and he just keep on talking and it's his side of the story and that's that even said I'm welcome to go to Telkom the most arrogant guy ever !!!!! refused to listen to me refused to help me in my preferred language and my problem is still not resolved He said the manager will call me the next day and two days later and no call from the manager and my account still the same mess What must I do with Vodacom service and no help from their side what so ever and don't even listen to my complaint thanks
NB
Natalie B's update22 Nov 2019, 07:38
Reviewer Update
STILL NO HELP FROM VODACOM NO CALL BACK NOTHING AND I'M STILL NOT SATISFIED WITH THEIR SERVICE
Please advise me what to do to get Vodacom to call me and solve my problem
Thanks Vodacom guy did call me 11 November but so arrogant and he just keep on talking and it's his side of the story and that's that even said I'm welcome to go to Telkom the most arrogant guy ever !!!!! refused to listen to me refused to help me in my preferred language and my problem is still not resolved He said the manager will call me the next day and two days later and no call from the manager and my account still the same mess What must I do with Vodacom service and no help from their side what so ever and don't even listen to my complaint thanks

PLEASE HELP HELP HELP