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Emmerencia D
1 reviews | Active since Nov 2017
01 Nov 2017, 12:09
Data Disapearing
I cannot understand how Vodacom data (200MB) gets consumed when my Cellular Data has been switched of since Monday. When my 2GB that I normally add every month was finished. I call the call centre agent no one could assist. I was being transfered from one person to another, with no help.
I urgently need someone to email me the balance of this stupid contract ( ********** 948) so I can settle the balance and move to Telkom. Cause now I am charged out of data for something I did not even use. Which I honestly think its ridiculous
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Nov 2017, 13:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2017, 13:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Nov 2017, 20:49Dear Emmerencia Dlungwana,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,
Vodacom's reply06 Nov 2017, 20:49
Official
Dear Emmerencia Dlungwana,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,