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Delisile M
1 reviews | Active since May 2010
06 Jun 2019, 15:19
Data depletion whilst router is off
Every month or second month i have my data depleted whilst my router is off. I am the only person that has access to my wifi and when i call vodacom they always have excuses. it has come to a point where i do not trust what happenes to my data. It gets finished even when the router is off, when its switched back on, the same happens. they have refunded me a few times but this is my story every month. if im not vigilane i llose out on my data. i cannot wait for my contract to expire so that i do not have to deal with this. where i have to keep a recors of my data.
i have been a vodacom customer for over 10 year now, and this is the worst kind of service im receiving from my provider.
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Replies (2)
Vodacom's replyOfficial
06 Jun 2019, 16:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2019, 16:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Jun 2019, 19:00Dear Delisile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply06 Jun 2019, 19:00
Official
Dear Delisile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)