BD
Boitumelo D

1 reviews | Active since May 2020

19 May 2020, 18:17

Data depletion ( Sick and tired )

I think I’ve been patient enough with Vodacom and the depletion of data after a few seconds of loading it . This happens every month and I’m not the only one complaining about this.

I always call Vodacom and they always give me the same instructions and no settings have been changed on my phone from when this started happening.

They’ve told me to take my phone to a vodashop I did that, the technician that was assisting me couldn’t do anything as she tried all her best and was quite shocked at how quick the data depletes!

My matter was taken to the main headquarters my complaint was closed without getting any feedback. I feel like that’s ********* and there’s no way you can close a clients complaint without giving them feedback!

The data depletion has started again and it’s not like Vodacom doesn’t know about this issue and I’m sure as HELL not the only one complaining. I’ve come to the best platform to express this matter as calling Vodacom does not solve anything whatsoever!

0
Replies (1)
Vodacom
Vodacom's reply20 May 2020, 08:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team