Data depletion

On the 12th November 2025 I bought data for the value of R149.00 on Vodapay for 30Gig of which I was only credited 15G day and 15 Night data. I laid a complain with Vodapay division and I was credited back 30 gig day data as the advert did not specify as I regarded as misleading advert.

Now yesterday I had 19 gig data, before I went to bed. This morning got notification that I am left with 10gig, after 2 hours I was left with 2 gigs. Then after that my data was depleted. I called the centre , Consultant by the name of Tumelo, made an investigation and Told me he will refund my data, because looks like there a fault by Vodacom side. I was on hold , then he called me back telling they cant refund me because I have reached a limit for refund which is all Vodacom 's fault.

It is very disturbing that I must now suffer because of misleading advert of the data I bought in November , now my missing data which Vodacom promised to refund because the fault is not on my side. I am very disappointed with Vodacom on how they handled this issue, very frustrated loyal customer.