Data depletion day light *******!

<p>Dearest Vodacom! </p> <p><br />I have had the worst experience with you for the last 4 months!! Since being a loyal customer of Vodacom for many years and having always said "Vodacom is the best network" I am now being shown differently! Since the end of November 2016 I have logged numerous queries, so many that I have actually lost count! For some reason I am no longer notified by Vodacom when my data is depleted which has lead to me using data at a ridiuclous amount per mb because my service provider decided to stop notifying me when I am either out of data or reaching my limit. Bearing in mind that this was something Vodacom always did! <br /><br />After numerous calls I was told that the service has been activated within 10mins I should switch my phone on and off and all would be right with my account again and I would be notified when my data is low or depleted. As naive as I am I believed this! Up until I received my bill in January. <br /><br />I logged a dispuit regarding my account as I refuse to pay for data at a ridiculous price because I am not being told I have no more data. I have always bought more data at a more affordable rate if need be. But since logging the dispute on the 25th of January I have had NO feedback! I called again mid Feb to be told I will be getting a refund and that Vodacom will call me with more detail. Of course no call! I received my bill last night and I have been beyond shocked at the amount that I have been charged with this month! Of course I tried disputing this invoice but "Your system is down" and you would send me my reference. Of course no reference number has been sent to me. To make my matters worse the query I logged on the 25th of Jan was apparently logged to the wrong department so nothing has been done about this! <br /><br />I have spent R2552.52 on data in the last 4 months due to the incompetence of Vodacom! I am so disappointed in the service I have received. <br /><br />Kindest Regards, <br />Michelle Coutinho- Incredibly bitter customer (Soon to be EX customer) </p>