BN
Babalwa N

1 reviews | Active since Apr 2015

17 Nov 2023, 01:20

Data Depletion

I have a problem with my data that has disappeared, I purchased identical daily bundles of 500mb on the 15th and I received an sms to say 'congratulations on another purchase of your data bundle the expiration date has been extended to 16th Nov at 23:59' and to my surprise yesterday morning my data was gone right after midnight. This is daylight *******.

I purchased the same daily bundles yesterday and the expiration date was extended to the 17th and after midnight 352mb that was lefi is gone! Can I have this fixed and corrected ASAP! ***

17-Nov-2023 00:19

tobi Dimakatso: The best team to assist you with this query is Prepaid Department. May you kindly call 082135 for further assistance, they will readily receive your call. Please note that they are operating 24 hours/7 days, toll free for Vodacom customers. Tobi WhatsApp-*** *** and also Vodacom Twitter Vodacom Facebook and My Vodacom App.

Your agents on tobi are useless and not willing to assist.

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2023, 07:41
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team