DM
Dipuo M

1 reviews | Active since Dec 2020

28 Dec 2020, 21:32

Data depletion

I would like Vodacom to explain what this all of a sudden data billing for “peer to peer file sharing” (P2P)is all about. My data is being depleted since 17 December 2020. I hv had a contract with Vodacom for 23 years and I have never had a data issue. Nobody can explain with whom I’m sharing these files and what files I am sharing. I feel that Vodacom is evading the issue. When you ask, instead of investigating and giving an valid explanation they just credit your account with data, only to be take back by this P2P. I called the call centre and they referred me to the store and vice versa.

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2020, 06:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team