Data depletion
Good day. I feel dumb right now. From my previous experience, I was taught how to save data on my iPhone. So I’m confused, this Sunday morning my data was still over 900MB. I’ve actually been really cautious this time around, also wanting to see if it will last long in June. I have the benefit of Wi-Fi at home & work so I have been saving. I’ve tried to call the call centre a few minutes ago & I was told I was browsing through the net & Instagram. I’d like to believe I was using my Wi-Fi & not my own data. Can someone please look into this query for me on my primary number with Vodacom? Regards
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Vodacom's replyOfficial
09 Jun 2019, 16:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2019, 16:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2019, 13:00 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2019, 13:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,