Data Depletion

I was one of the victims of the sudden data depletion experienced by some Vodacom Customers. At the time I did not realise what happened and because a smartphone is useless without data, I bought a 500MB bundle from Vodacom the day after my data ran out. Vodacom fixed the issue and gave me my data back and 500MB of data to use for 3 days, thank you. On Saterday 26/8 around 11pm this happened again! On Sunday 27/8 around 12.30 I phoned 111 and reported it, the operator told me he could see "my data disappeared in seconds" and that it should be resolved in 3-24 hours. It was not, I called back on Mon, to be told the case was assigned at 10am on Monday only. I rep**** to their sms asking if was satisfied, saying no. I got a call back an hour later, again promising a resolution and call back. Still waiting for that call back... Yesterday a similar story, today 30/8 still no action, the call center tells me they only have an email for the person assigned to my case but cannot track him down!!! Really Vodacom!? Are you perhaps playing for time until the end of the month when my new bundle becomes available? While I am complaining about Vodacom's data, another issue that has been bugging me for a while. Using the Vodacom app to track your data usage is completely impossible!? The data it shows available does not tie up with my package at all, it varies radically and quite frankly I cannot figure out whether the data it says I use is real or a figment of Vodacom;s imagination. Experiencing this sudden depletion of my data has now enforced what I have been thinking all along - Vodacom has no idea how much data people really use and charges you what they feel like (I know it probably not that bad, but that's how I feel at the moment!)