Data depletion
For the 2nd consecutive month my 30GB data card is said to be depleted before the 10th of month. I do run apps but ensure that they are hibernated when not in use. Upon visiting Vodacom call centre @ Gateway Mall, Durban I was told that the data was depleted and I need to follow another queque to enquire further. What is wrong Vodacom?
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Vodacom's replyOfficial
06 Feb 2020, 11:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
17 Feb 2020, 15:22Your records are incorrect. I have been to the service centre in Gateway thrice now, requesting a detailed statement showing my data usage. The feedback received is "a call has to be logged with the service centre, please come back next week". Nobody has contacted me. No detailed feedback has been provided. Half of the month has gone by yet I have had no data from the contract I'm paying for. #Vodacomestolemydata
's update17 Feb 2020, 15:22
Reviewer Update
Your records are incorrect. I have been to the service centre in Gateway thrice now, requesting a detailed statement showing my data usage. The feedback received is "a call has to be logged with the service centre, please come back next week". Nobody has contacted me. No detailed feedback has been provided. Half of the month has gone by yet I have had no data from the contract I'm paying for. #Vodacomestolemydata