EM
Emilia M

1 reviews | Active since Feb 2015

06 Feb 2017, 20:35

DATA DEPLETING AT FOUR TO FIVE TIMES

<p>From the last week of January, I observed that my Vodacom data was depleting at times 5 of my normal</p> <p>usage. None of the phones, tablet or data model is new.</p> <p>The last day of January alone, my Samsung within 5 hrs. consumed more than 200 megabytes there by exceeding my balance data of 197meg and this led to out of bundle charges.</p> <p>I have 3 contracts with Vodacom and all are depleting data badly that I now resulted to switching off data with the hope that Vodacom will fix whatever is wrong soon.</p> <p>I did an eye operation recently so you will understand I use data minimally yet between February 1 and 6th, I have only data balance 456.0MB on my personal phone out of 1gig yet my data is off most times. My phone is set to update only on Wi-Fi network.</p> <p>My data model has 4.03GB out of 5gig anytime data and 4.69GB left from 5gig night data yet nothing much I do with it.. The tablet I hardly use now and only a balance of 1.8GB out of 2 gig.</p> <p>They are all long running contracts so there is no sudden change of usage. In fact I am now using them at 0.20 of my normal usage.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2017, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team