1 reviews | Active since Apr 2014
Data depleted instantly after recharging! no help
on the 09/06/2015 I called Vodacom Customer Care as I have noticed that after recharging my account with data it will be consumed this has never happened in the past 7 years of being a Vodacom customer and furthermore while having the phone I have had for the past year, the consultant was transferred too in the data dept couldn't assist me in understanding how this is possible if I had no applications open or web browers open. she transferred me to her team Leader Wilson, while i waited patiently for 10mins on hold. Wilson also couldn't giving me sufficient reason and advised he would log a call with there technical dept. I have recharged my account twice and this problem has persisted. I recharge my data and straight after receive a text informing me my data has been depleted. Is it normally that I have recharged 4 times today and all occasions I receive a text right after informing me my data is depleted or no longer have airtime?<br> This is the most appalling service where the blame is shifted to the next person rather than thoroughly making sure there is no systems error etc.
As per our telephonic conversation, this matter is now resolved.
Regards
Randall October
Vodacom Consumer Website Team
As per our telephonic conversation, this matter is now resolved.
Regards
Randall October
Vodacom Consumer Website Team
