Data depleted for no reason
<p>I noticedy data balance dropped by 400 mb in a day for no reason.</p> <p>There are no background apps using data besides the usual Facebook and whatsapp. I have a very accurate data tracker but it only shows a 50?mb usage which is in line with my usual daily usage.</p> <p>I check and monitor my data usage daily on both the data tracker and my account balance. This is very pecu**** and not the first time that Vodacom has taken away my monthly data when my weekly promotional data was expired.</p> <p>Unfortunately I tried calling customer care but been waiting for over 35 mins and cannot wait much longer.</p> <p>Vodacom seriously needs to fix this problem as our data depletion on our account does not match data usage at all. Clearly we are getting **********.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vinolan,
Your query is resolved.
Regards,
Cassandra
Best regards,
Dear Vinolan,
Your query is resolved.
Regards,
Cassandra
Best regards,
Dear Vinolan,
Your query is resolved.
Regards,
Cassandra
Best regards,
Dear Vinolan,
Your query is resolved.
Regards,
Cassandra
Best regards,
