1 reviews | Active since Oct 2016

14 Apr 2017, 09:09

Data depleted for no reason

<p>I noticedy data balance dropped by 400 mb in a day for no reason.</p> <p>There are no background apps using data besides the usual Facebook and whatsapp. I have a very accurate data tracker but it only shows a 50?mb usage which is in line with my usual daily usage.</p> <p>I check and monitor my data usage daily on both the data tracker and my account balance. This is very pecu**** and not the first time that Vodacom has taken away my monthly data when my weekly promotional data was expired.</p> <p>Unfortunately I tried calling customer care but been waiting for over 35 mins and cannot wait much longer.</p> <p>Vodacom seriously needs to fix this problem as our data depletion on our account does not match data usage at all. Clearly we are getting **********.</p>

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Replies (3)
Vodacom
Vodacom's reply14 Apr 2017, 09:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Apr 2017, 16:11
Official

Dear Vinolan,

Your query is resolved.

Regards,

Cassandra

Best regards,

Vodacom
Vodacom's reply18 Apr 2017, 16:11
Official

Dear Vinolan,

Your query is resolved.

Regards,

Cassandra

Best regards,