JM
Jeanine M

1 reviews | Active since Mar 2012

04 Apr 2015, 20:19

DATA DEPLETED AND I HAVE NOT EVEN USED IT

This is the 4th month in a row that my Vodacom Data ****le says that I have no internet and I have not even used it!!!<br> <br> <br> This has to also be my 4th time I have written about it and I have had absolutely no response!!! I have sent customer care various e-mails.<br> <br> This is ridiculous!!!!! I have to pay every month, but they have not delivered any services for the last 3-4 months and I get no response out of them. It is time we get a governing body involved or the ombudsman - I believe this is not fair to your customers and is in violation of the basic terms of service.<br> <br> You have not even notified clients???<br> <br> <br> VODACOM YOU HAVE A BIG PROBLEM ON YOUR NETWORK AND YOU HAD BETTER SORT IT OUT!!!! <br> I want a response or my money back or I want my contract to be cancelled!!!! This is not fair!!!!!!<br> <br> I have to see the debit order go off every month with no service delivered or rendered to me. Does this sound like good business to you????<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply05 Apr 2015, 12:00
Official
Hello jnnmarx,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team